A note on why the answer is always the same

Whatever you type, this page says the same thing: if that address has a licence, the key is on its way. It does not tell you whether the address was found. That is on purpose — a form that answered “no such customer” would let anybody type in an email address and find out whether that person is a customer of ours, and that is not information we are entitled to hand out.

If nothing arrives

Check the spam folder first. A short alphanumeric key in a plain email is close to the platonic ideal of what a spam filter is looking for, and it catches ours more often than we would like.

If it is genuinely not there, the most common cause is that the purchase used a different address than the one you are trying — a work address, or a personal one, or an accountant's. Write to us with anything you do have, including the receipt or the card's last four digits, and we will match it up. Support

Where the key goes once you have it

Into your own WordPress admin, under the plugin's Licence tab. It is stored in your site's own options table, not here. If you are moving the site to a new domain, simply activate it again there — the same key works, and a move is not a second site under our terms. If the old address is ever still counted against you, write to us and we will clear it; nothing is locked while that is sorted out.